Hardware Support Engineer in Cambridge at Sepura

Date Posted: 3/15/2021

Job Snapshot

Job Description

Sepura are on the lookout for a Hardware Support Engineer to join the team and meet business demands. The Hardware Support Engineer will report to the Baseband Team Leader and will have a strong background in fault finding issues associated with electronic PCB assemblies, be comfortable working with Mechanical, Software and Audio teams and will take responsibility for resolving any post-development radio and accessory hardware support issues, including anything from customer reported issues, factory production-line issues or validating obsolescence alternatives

Main duties include:

  • Taking full ownership of a variety of hardware support issues and seeing them through to full resolution
  • Working with a variety of stakeholders to understand task priorities and business impact
  • Working with a variety of different teams to investigate issues and coverage on a resolution. These will include:
    - RF, Baseband, Mechanical, Software, Quality, Verification, Customer Support
  • Investigating electronics related issues in the lab using a variety of test equipment
  • Assessing component and part obsolescence alternatives
  • Ensuring any resolutions are thoroughly tested and verified
  • Updating documentation including:
    - Issue reporting - JIRA
    - PLM database via Engineering Change Orders
  • Working closely with suppliers to communicate and resolve any issues
  • Progress reporting to internal customers and line manager

Job Requirements

Qualifications

  • Bachelor's Degree or equivalent in relevant field

Experience

  • Minimum 5 years' electronics

Skills

Essential:

  • Excellent electronics fault-finding skills
  • Able to confidently use a variety of lab test equipment such as DVM, PSU, Oscilloscope, datalogger etc.
  • Able to confidently read schematics and PCB assembly diagrams
  • Able to confidently read component datasheets
  • Excellent organisational, prioritisation and written/verbal communication skills
  • MS Word, Excel and PowerPoint

Desirable:

  • Use of an issue tracking software tool such as JIRA
  • Will have used PLM systems such as Agile
  • Able to rework SMT devices down to 0402

Personal attributes

  • Communicates effectively with others across multiple disciplines
  • Works well in a small focussed team, sometimes against tight deadlines 
  • Conscientious, reliable and enthusiastic worker who takes pride in their work
  • Self-driven and motivated with ability to use own initiative and take a technical lead
  • Ability to work to a high level of quality with good attention to detail

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