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Order Desk Team Leader / Demand Planner in Cambridge at Sepura

Date Posted: 5/14/2019

Job Snapshot

Job Description

Are you a team player, always organised and experienced in demand planning and leading a busy team? We're looking for a team leader/demand planner to lead out Order Desk and to ensure our demand planning with sub-contract manufacturers matches our orders, forecasts and revenues.

Main duties:

As part of the Operations team, the candidate filling this key role will:

  • Be a hands-on Team Leader with responsibility for the performance of the Order Desk team
  • Radio demand planning with sub-contract manufacturers to match order, forecast and revenue requirements

Sales Order Desk Management:

  • Maintain and promote excellent levels of customer service
  • Oversee Order Desk team performance & KPIs - identify and implement improvements where appropriate
  • Coach, mentor and develop Order Desk team to maximise team productivity, ensuring customer orders are loaded within a measurable turn-around time, and with the highest levels of administrative accuracy
  • Ensure software and encryption requirements are clearly understood and loaded
  • Ensure compliance export control and security procedures
  • Develop the team to provide an effective service
  • Provide a point of escalation for customers' queries
  • Ensure order are fulfilled to achieve company revenue and profit targets
  • Staff management; appraisals, H&S, training, staff development and discipline

Radio Planning Management:

  • Create and provide forecast updates to sub-contract manufacturers for all TETRA terminal requirements to meet customer, forecast and Sepura revenue plans
  • Recommend and execute forecast changes with Senior Management
  • Manage radio inventory in line with customer service and financial targets
  • Manage forecasts and inventory in line with legal restrictions on country of origin shipments to certain geographies
  • Communicate and prioritise short term planning with the contract manufacturers to meet changing customer needs - escalate as required
  • Recommend and help implement future strategy on radio contract manufacturing

This role will require the candidate to obtain UK security clearance (SC)

Job Requirements

Skills and experience:

Essential

The candidate filling this role will have:

  • Team Leadership experience
  • Excellent customer facing communication skills - both verbal and written
  • Good organisation skills - able to prioritise own time, work under pressure and build good relationships with key customers and suppliers
  • The ability to influence senior stakeholders with customers, suppliers and Sepura management
  • Knowledge of AX
  • Degree calibre

Attitude:

Essential

The candidate filling this role will:

  • Be organised
  • Remain calm under pressure
  • Be enthusiastic, flexible and have a reliable approach
  • Be passionate about customer service
  • Be highly motivated and hardworking

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