This site uses cookies. To find out more, see our Cookies Policy

Order Desk Team Leader / Demand Planner in Cambridge at Sepura

Date Posted: 5/14/2019

Job Snapshot

Job Description

Are you a team player, always organised and experienced in demand planning and leading a busy team? We're looking for a team leader/demand planner to lead out Order Desk and to ensure our demand planning with sub-contract manufacturers matches our orders, forecasts and revenues.

Main duties:

As part of the Operations team, the candidate filling this key role will:

  • Be a hands-on Team Leader with responsibility for the performance of the Order Desk team
  • Radio demand planning with sub-contract manufacturers to match order, forecast and revenue requirements

Sales Order Desk Management:

  • Maintain and promote excellent levels of customer service
  • Oversee Order Desk team performance & KPIs - identify and implement improvements where appropriate
  • Coach, mentor and develop Order Desk team to maximise team productivity, ensuring customer orders are loaded within a measurable turn-around time, and with the highest levels of administrative accuracy
  • Ensure software and encryption requirements are clearly understood and loaded
  • Ensure compliance export control and security procedures
  • Develop the team to provide an effective service
  • Provide a point of escalation for customers' queries
  • Ensure order are fulfilled to achieve company revenue and profit targets
  • Staff management; appraisals, H&S, training, staff development and discipline

Radio Planning Management:

  • Create and provide forecast updates to sub-contract manufacturers for all TETRA terminal requirements to meet customer, forecast and Sepura revenue plans
  • Recommend and execute forecast changes with Senior Management
  • Manage radio inventory in line with customer service and financial targets
  • Manage forecasts and inventory in line with legal restrictions on country of origin shipments to certain geographies
  • Communicate and prioritise short term planning with the contract manufacturers to meet changing customer needs - escalate as required
  • Recommend and help implement future strategy on radio contract manufacturing

This role will require the candidate to obtain UK security clearance (SC)

Job Requirements

Skills and experience:


The candidate filling this role will have:

  • Team Leadership experience
  • Excellent customer facing communication skills - both verbal and written
  • Good organisation skills - able to prioritise own time, work under pressure and build good relationships with key customers and suppliers
  • The ability to influence senior stakeholders with customers, suppliers and Sepura management
  • Knowledge of AX
  • Degree calibre



The candidate filling this role will:

  • Be organised
  • Remain calm under pressure
  • Be enthusiastic, flexible and have a reliable approach
  • Be passionate about customer service
  • Be highly motivated and hardworking


  1. Logistics Jobs
  2. Logistics Coordinator Jobs

Not Ready to Apply?

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.